Assistant Store Manager FT
Company: Lids Inc
Location: Carlsbad
Posted on: October 18, 2024
Job Description:
Store # - Mall Name: 8503 - Carlsbad Premium OutletsLids Sports
Group is the largest licensed sports retailer in North America,
selling fan and fashion-oriented headwear and apparel across the
US, Canada, Mexico, Europe, and Australia. Operating out of
Indianapolis, IN, our retail stores offer officially licensed
headwear and apparel from collegiate and professional sports teams,
plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We
currently operate 1,200+ locations domestically and 50+
internationally, including specialty concept stores for the NBA,
NHL, Paris Saint-Germain, and numerous MLB teams. In recent years,
Lids has built partnerships with iconic global brands including
Marvel, Playboy, and the Harlem Globetrotters, and gained
ambassadors like Justin Jefferson, Quavo, and Josephine Skriver -
creating a community for both sports fans and fashion lovers.The
company is currently expanding with the goal of becoming the
largest licensed brick-and-mortar sports retailer across the
globe.General Position SummaryAt Lids, our Assistant Store Managers
are the heart and soul of the Lids brand. These cap experts strive
to foster the passion for sporting and fashion goods by meeting the
needs of our customers while ensuring that all areas of the store
are engaged. Assistant Store Managers are accountable for every
aspect of the retail store performance inclusive of achieving key
results, creating a fun and inclusive environment for their team,
and delivering exceptional customer service by offering their
expertise on Lids' products and services.Principle Duties and
ResponsibilitiesPeople & Training
- Act as Manager on duty for any employee scheduling issues,
customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training
Programs, goal setting (for sales and tasks), and regular follow up
when Store Manager is not present.
- Administer the progressive steps of discipline to include
verbal and written warning in the absence of the Store
Manager.
- Engage team members by creating a fun and productive
environment, including helping them understand how their work
supports company objectives and the success of the store and Lids
overall.
- Contribute to a respectful and inclusive team environment by
establishing supportive working relationships and adhering to Lids
Brand Standards (e.g. company dress code, etc.).
- Responsible for scheduling and staffing the store including
calling in associates to work in unexpected peaks when the Store
Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for
sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper
store operations and procedures.
- Encourage store associates' direct compliance of established
company policies, procedures and guidelines including (but not
limited to) safekeeping of company inventory, funds and
property.
- Other duties as assigned.Customer Experience
- Lead, execute and assist Selling 101 strategy to achieve key
performance indicators (KPIs), sales targets, and deliver
exceptional customer service.
- Resolve customer feedback and address issues in the moment,
including customer escalations, urgent requests, and resolve to
"make it right" for customers.
- Ensure every customer is offered the opportunity to participate
in Lids' membership programs or special offers when live in-store
through employee education.
- Adhere to current visual guidelines includes: proper
merchandising, signage and store cleanliness.
- Maintain a professional appearance consistent with Company
Dress Code Policy.Additional Principal Duties and
ResponsibilitiesOperations
- Execute operations-focused company-level directives,
promotions, and initiatives (e.g. from Lids HQ).
- Understand and adhere to Policies & Procedures Manual to
maintain a safe work environment.
- Maintain store technology and equipment - MPOS, Lids Custom,
etc. - by conducting daily audits, verifying continued
functionality, facilitating updates and maintenance as instructed,
or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing
service requests, assessing maintenance or repair needs, placing
repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing
of the till, using counterfeit protection practices, and consistent
bank drops.
- Effectively prepare store for inventory audits and support in
performing them as needed to confirm inventory accuracy.
- Open and close the store as required following the procedures
per the Operations P&P Manual.Product & Inventory Management
- Protect Company assets within guidelines of LIDS Retail
policies.
- Assist in preparation of store work schedules that provide
proper store coverage and are within the Company guidelines for
wage control.
- Follow all policies to accurately manage store inventory
including receiving, transferring, completing price change and
conducting product counts.
- Strategically organize the backroom to maximize efficiency,
including arranging product / supplies to optimize space and
productivity.
- Execute optimal layout and visual merchandising (VM) or product
presentation strategy, including managing window activations,
hardware flips, mannequin flips, and seasonal or weekly merchandise
changes.
- Maintain the look and feel of the store through day-to-day VM
and store actions (e.g. ensuring product recovery, restock,
destock, or minor VM changes).
- Execute special pricing signage and promotional presentation
adjustments during operating hours to align with overall product
sell-through strategy.Job Required Knowledge & Skills
- High school diploma or equivalent plus one year relative
experience.
- Established ability to produce sales results while minimizing
loss.
- Strong interpersonal skills and the ability to communicate
verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative
software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.Preferred Job Required Knowledge &
SkillsAssistant store managers can earn up to 45% above local
minimum wage based on experience. Exact compensation may vary based
on skills, experience, and location. FT Assistant Store Managers
are also eligible for monthly store sales bonuses and a 40%
employee discount. Full-time employees are eligible for a full
range of benefits including Paid Time Off, health, vision, dental,
and 401(k).
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Keywords: Lids Inc, San Diego , Assistant Store Manager FT, Executive , Carlsbad, California
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