Senior Staff Software Quality Engineer

Company: Servicenow
Location: San Diego
Posted on: April 1, 2025

Job Description:

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe are the Sec Ops Software Quality Engineering team at ServiceNow. Our team works on the Security Operations SecOps product, ensuring the quality of features and functionalities within the ServiceNow platform related to security incident handling, vulnerability management, threat detection, and other security-related operations. We make sure the SecOps tools work effectively and reliably by conducting thorough testing procedures.What you get to do in this role:

• Maintain existing automation test frameworks.
• Collect and report quality metrics from test execution.
• Work with developers to design specific testing strategies for features being developed and automate them.
• Create comprehensive test plans; execute and automate them.
• Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.QualificationsTo be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years professional experience in quality assurance or application development.
  • 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
  • Advanced knowledge of QE work.
  • Experience managing quality efforts within a scrum team of 10+ QE engineers.
  • Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.
  • Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture.
  • Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).
  • Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git.
  • Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weaknesses, and ability to use them to best effect.
  • Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.
  • Experience driving cross-team technical discussions with knowledge of SDLC concepts.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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Keywords: Servicenow, San Diego , Senior Staff Software Quality Engineer, IT / Software / Systems , San Diego, California