Technical Curriculum Developer, Program Manager

Company: Intuit
Location: San Diego
Posted on: April 1, 2025

Job Description:

Technical Curriculum Developer, Program ManagerCategory: Program Management & Business Operations Location: San Francisco, California; San Diego, California Job ID: 2025-68901Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Job OverviewCome join the Technical Learning and Development team as a Sr. Curriculum Developer/Program Manager. We are a fun-loving group of L&D professionals that focus on maximizing Product Development (PD) productivity and enabling Intuit's transformation and growth by building critical technical skills across our PD community. We provide a range of learning opportunities (instructor-led classes, e-learnings, workshops, and tech talks) and resources to support the growth and development of Intuit's tech ecosystem including engineers, product managers, and designers. This is a highly consultative and collaborative role in which you will collaborate with key stakeholders across the organization to identify customer education needs and develop engaging technical training content that enables learners to effectively understand and use our platform capabilities and grow their careers.We are seeking a business operations manager with expertise in loan servicing to oversee multiple workstreams for our lending business. This role will be responsible for operational oversight of loan servicing workstreams, execution of manager approvals, ensuring compliance with risk and control framework, and driving program excellence. The ideal candidate has a strong background in program management or business operations and operational execution, with a track record of success in lending or fintech environments.Responsibilities

• Understand and navigate varying goals, deliverables, timelines, and technologies leveraged by our development teams.
• Gather critical information needed to recommend, develop, and implement technical curriculum (e-learning courses / workshops) to train engineers.
• Create self-serve content and experiment with bite-sized learning for fast adoption and success in partnership with developer advocates.
• Instruct and/or deliver technical training content, as necessary.
• Lead, influence, and impact people at multiple organizational levels.
• Identify new learning resources, evaluate content, and determine ongoing maintenance requirements for program sustainability (technical support and content).
• Manage and develop learning roadmaps for varying technologies.
• Think strategically in complex environments.
• Track and manage issues and risks consistently, transparently, and accurately, be bold and take immediate action to mitigate or remove them effectively.
• Establish strong relationships internally and externally to facilitate successful outcomes.
• Build instructor-led material which includes but is not limited to chapter slides, workshop guides, workshop setup documents, train-the-trainer collateral, instructor notes, and study guides.
• Collaborate with partners and subject matter experts (SMEs) to provide demos, recorded lectures, and build eLearning content.
• Extensive knowledge and experience of eLearning industry principles, standards, concepts, practices, and systems, knowledge of adult learning theory, scientific approach to training (SAT), instructional design principles (i.e., Six Disciplines, ADDIE, SAM), evaluation of training (i.e., Kirkpatrick), and how to deploy.
• Proficient in Google suite, MS office, RISE, Articulate360, Camtasia, and Evolve tools for developing training content.
• Strong experience using design thinking principles to understand customer needs, test and measure results is preferred.
• Experience in identifying and managing complex group dynamics, and reacting in real-time to changes in content, priorities, and/or process.
• Proven history of driving effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making across programs.
• Develop methods for evaluating program effectiveness, understanding analytics to assess and evaluate key performance indicators.
• Advanced facilitation skills, including skills to open, narrow, and close large group discussions, manage dialogue between senior leaders and participants.
• Experience working with a learning management system is a plus.Qualifications
  • Bachelor's degree, 7+ years of relevant experience in Software Development / Instructional Design / Program Management & Curriculum Development and/or strong aptitude and understanding of technical concepts, tools with some ability to test/troubleshoot or equivalent work experience.
  • Strong project/program management experience (i.e., prioritization, planning, attention to detail, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking.
    #J-18808-Ljbffr

Keywords: Intuit, San Diego , Technical Curriculum Developer, Program Manager, IT / Software / Systems , San Diego, California