Branch Operations Specialist or Officer

Company: Kavaliro
Location: Carlsbad
Posted on: April 3, 2025

Job Description:

This posting is a recruitment for either a Branch Operations Specialist or a Branch Operations Officer, depending upon experience and qualifications. Details of each position are noted below.

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Summary for Both Positions:



Provides personalized banking services to financial institution clients by performing the following duties. This position requires strong knowledge of Banking Operations and is expected to provide leadership, training, and support to staff members. Has an extensive understanding of banking products and services and supports the Branch Manager in promoting Branch growth.



Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.



Essential Duties and Responsibilities for Both Positions Include the Following:

Schedules branch staff to ensure appropriate branch coverage
Works with staff to ensure a positive customer experience
Keeps current with operational standards and procedures, performs and reviews all branch documentation ensuring adherence to policies and procedures
Ensures Branch Certification package is accurate and complete
Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits
Informs and advises clients of resolution on account disputes and other account activity
Handles all daily operational duties and reports such as file maintenance, overdraft reports and other operational duties
Reviews reports for the branch and approves or declines exceptions within established limits in the Transaction Approval Authority matrix
Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
Reviews new account openings for adherence to published procedures and regulatory requirements
Answer phones and handles escalated customer service concerns
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Other duties as assigned

Branch Operations Officer Sales Responsibilities:

Actively leads team in implementation of sales programs to generate targeted branch deposit growth
Evaluates needs of potential clients and offers appropriate financial products and services
Works closely with Branch Manager on business customer prospecting / business development, including outside calling
Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business
Generates new business to assist in meeting established profitability goals
Assists with promotional activities as needed

Branch Operations Specialist Leadership/Service:

Provide ongoing operational guidance, training, and development of staff
Recognizes staff for exceptional customer service, sales, and operations
Actively engages staff to cultivate and encourage professional development
Works with Branch Manager to set team goals and assist with promotional activities
Actively listens to clients and maintains a friendly, positive, professional attitude
Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
Partners with Branch Manager in customer retention activities
Evaluates needs of potential clients and offers appropriate financial products and services

Branch Operations Officer Leadership/Service:

Provide ongoing operational guidance, training, and development of staff
Recognizes staff for exceptional customer service, sales, and operations
Actively engages staff to cultivate and encourage professional development
Works with Branch Manager to set team goals and motivates staff to success
Actively listens to clients and maintains a friendly, positive, professional attitude
Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
Partners with Branch Manager in customer retention activities

Branch Operations Specialist Supervisory Responsibilities:

Expected to manage up to 2 branch employees
Provide ongoing operational guidance, training and development to Client Service Representatives and/or New Account staff
Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
Actively assist in managing employee schedules and confirming accurate timecards
Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
Approves transactions for teller staff up to assigned limit
Provides supervisor override for transactions requiring supervisor review
Supports Branch Manager with various assigned duties
Supports in client situations in the absence of the Branch Manager

Branch Operations Officer Supervisory Responsibilities:

Expected to manage up to 5 branch employees
Provide ongoing operational guidance, training, and development to Client Service Representatives and/or New Account staff
Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
Manage employee schedules and confirm accurate timecards
Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
Approves large transactions for teller staff up to assigned limit
Provides supervisor override for transactions requiring supervisor review
Supports Branch Manager or his/her back up with various assigned duties
Manages all client matters in the absence of the Branch Manager

Branch Operations Specialist Qualifications:

Minimum of 5 years banking experience
Minimum of 2 year's supervisory experience
Minimum 2 years of operations experience
Must be proficient using Word, Excel and Outlook applications and banking programs
Notary Public preferred

Branch Operations Officer Qualifications:

Minimum of 8 years banking experience
Minimum of 4 years supervisory experience
Minimum 4 years of operations experience
Must be proficient using Word, Excel and Outlook applications and banking programs
Notary Public preferred

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Keywords: Kavaliro, San Diego , Branch Operations Specialist or Officer, Other , Carlsbad, California