Senior IT Support Specialist

Company: Airgain Inc.
Location: San Diego
Posted on: March 1, 2025

Job Description:

About Us: Headquartered in San Diego, California, Airgain, Inc. (NASDAQ: AIRG) is a leading provider of advanced wireless connectivity solutions that drive cutting-edge innovation in 5G technology. Airgain simplifies wireless connectivity across a diverse set of devices and markets, from solving complex connectivity issues to speeding time to market to enhancing wireless signals. Our mission is to connect the world through optimized integrated wireless solutions. Airgain's expertise in custom cellular and antenna system design pairs with our focus on high-growth technologies and our dedication to simplify the growing complexity of wireless. With a broad portfolio of products across the value chain, from embedded components to fully integrated products, we are equipped to solve critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets. Airgain is headquartered in San Diego, California, and maintains design and test centers in the U.S., U.K., and China.About The Team: At Airgain, "We Simplify Wireless" is not only our tagline, but our creed and passion. A fast-moving technology company, Airgain sets the very pulse of the wireless connectivity industry, giving our unwavering focus on bringing innovative solutions to market, providing new pathways, insights and products that solve complex RF engineering problems. Our team is comprised of the industry's most talented, driven, experienced and entrepreneurial innovators and leaders in wireless connectivity. And if that is something that resonates, well then --- we would love an opportunity to speak with you. Summary: This role serves as the primary technical support resource, acting as the first point of contact for both on-site and remote staff while managing daily helpdesk operations. In addition to delivering world-class customer service and advanced technical support, you will work closely with the IT Manager on strategic IT projects and initiatives designed to enhance our overall IT ecosystem. We are seeking a highly versatile IT professional with broad technical expertise in networking, cloud services, cybersecurity, and end-user support, capable of addressing immediate challenges and driving long-term technological improvements. This is a hybrid role, requiring on-site and allowing remote working opportunities once the successful candidate demonstrates independent competency within the requirements of the role.Essential Duties:

• First Point of Contact & Helpdesk Oversight:
  • Serve as the primary contact for all technical support inquiries, ensuring timely and effective resolution of issues for staff at all levels, including C-Level executives.
  • Oversee daily helpdesk operations, coordinating with IT Manager to uphold exceptional service standards and rapid issue resolution.
  • Broad Technical Support & System Management:
    • Deliver advanced support across a diverse IT landscape that includes on-premises and cloud-based infrastructures (AWS, Azure, GGP), ensuring optimal performance, security, and cost efficiency.
    • Enhance Microsoft Intune management by utilizing it as our adopted MDM solution. This includes creating and managing compliance policies, configuration profiles, and Windows Autopilot settings for streamlined device provisioning,
    • ensuring endpoints remain secure, updated, and fully compliant.
    • Install, configure, deploy and maintain servers, endpoints, leveraging Microsoft Intune for effective endpoint management.
    • Serve as a central escalation point for Managed Detection and Response (MDR) services, coordinating rapid responses to security incidents.
    • Troubleshoot and resolve complex issues related to networking, cloud services, and cybersecurity, drawing on your comprehensive technical expertise.
    • Monitor both on-premises and cloud data, ensuring system integrity, robust data protection and that the DR plan remains effective.
    • Infrastructure & Ecosystem Initiatives:
      • Collaborate with the IT Manager to plan, implement, and manage broader IT projects and initiatives that enhance our overall IT ecosystem.
      • Contribute to the rollout of strategic IT initiatives, including cloud architecture upgrades and cybersecurity enhancements.
      • Project & Process Collaboration:
        • Support IT project management by providing technical insights and managing key project components.
        • Oversee employee onboarding and offboarding processes to ensure seamless IT system transitions.
        • Develop and deliver training on cloud applications and IT resources to boost user efficiency and system adoption.
        • Documentation & Reporting:
          • Create and maintain detailed documentation of systems, configurations, and IT procedures.
          • Generate regular reports on system performance, issue resolution, and project progress to support strategic decision-making (KPI's).
          • Additional Duties:
            • Perform other related tasks as needed to support the IT department's strategic goals and initiatives.Requirements/Qualifications:
              • Bachelor's degree in information systems, or Related Field preferred or equivalent experience
              • Relevant industry certifications in networking, Azure, M365 or cybersecurity is preferred; if not already certified, the candidate must be willing to obtain certification within 6 months of employment.
              • Minimum of 5 years' experience in IT and desktop support within a small or medium business environment, demonstrating versatility across networking, cloud services, cybersecurity, and end-user support.
              • Familiarity with ITIL practices and ITSM systems (such as Freshdesk or similar) to support efficient service management and continuous improvement.
              • Extensive experience with Microsoft Windows, Windows Server, and Office environments.
              • Proven experience in managing cloud services-primarily Microsoft SaaS solutions with a light Azure (IaaS) footprint-including administration of Microsoft 365 Admin Centers.
              • Hands-on experience with Microsoft Intune for endpoint management, including compliance policy creation, configuration profiles, and Windows Autopilot for streamlined device provisioning.
              • Availability for limited after-hours and weekend work as needed emergencies. With 10% travel to our 3 USA Sites throughout the year.
              • Understanding of ERP systems such as NetSuite/Dynamics365 a plus
              • Exposure to Cybersecurity best practices and implementation, preferably in a highly regulated environment. (preferred)
              • Professional, personable, tactful, efficient, and self-motivated, with strong interpersonal skills, a collaborative mindset, and a commitment to exceptional customer service.
              • Strong interpersonal skills and sense of teamwork.
              • Exceptional organizational skills, the ability to multitask accurately, and meticulous attention to detail, complemented by strong written and verbal communication skills.
              • Strong written and verbal communications skills.Benefits available to Regular Full Time Employees:
                • Bonus/Commission
                • Medical/Dental/Vision
                • 401K Match
                • ESPP
                • Life & Disability Insurance
                • Vacation and Sick Leave
                • Flexible hours
                • Office SnacksCompensationThe US base salary range for this full-time position is $85,000-$100,000 + target annual bonus. Our salary ranges are determined by a number of factors, including but not limited to the role, location, job-related skills, relevant education, experience and training. The range displayed on each job posting reflects the target range for new hire base salary for the position across all US locations and varies by the location of the position. Our Talent team member can share more about our salary ranges and other benefits of working at name of company, which are not included in the posted base salary range.
                  
                  Compensation details: 85000-100000 Yearly Salary
                  
                  
                  
                  PI742774ca3ee0-37248-37026029

Keywords: Airgain Inc., San Diego , Senior IT Support Specialist, Other , San Diego, California