Enterprise Technical Account Manager (MSP)

Company: Shelby American, Inc.
Location: San Diego
Posted on: March 21, 2025

Job Description:

All Jobs > Enterprise Technical Account Manager (MSP)Enterprise Technical Account Manager (MSP)Fully Remote --- Remote Worker - N/ADescriptionWhy clients love us:We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!The value you bring:As a senior member of the managed services Field Team, the Enterprise Technical Account Manager will provide the highest-level technical support and strategy road-mapping to assigned, enterprise-level managed services clients within a 24/7/365 environment. As a highly visible member of our team, this individual will work remotely.What you'll do:

• Accountability for the design and implementation of client project needs throughout the client's lifecycle.
• Accountability for directing and leading not only direct reports but others across the business from throughout onboarding, day to day management and project work.
• Accountability for overall client ownership from a technical perspective, ensuring and coordinating client issue resolution in accordance with Service Level Targets and ensuring the successful development and implementation of client IT strategy.
• Acting as the senior-most technical resource for client issue/problem escalation within the managed services department.
• Assessing and understanding the technical needs of clients, as well as a nuanced understanding of the business objectives of the client.
• Managing problem and incident resolution activities within assigned client portfolio and communicating effectively with sales and other stakeholders regarding technical or service issues/at-risk clients.
• Accountability for managed services clients' infrastructure and server maintenance, including the development of a technical strategy for ongoing management in accordance with the client's business goals.
• Completing advanced-level system administration tasks across VMware, Windows & Linux Server, Azure, Backups, and SCCM.
• Mentoring and supervising daily activities of Dedicated Engineer staff.
• Periodically traveling onsite to clients to address technical needs or concerns and/or to conduct regular reviews of service.
• Performing technology project services as well as T&M work (non-project) for assigned clients.
• Accountability for ensuring the successful management of client server and desktop agent counts, as well as communication with accounting team for timely/accurate billing.
• Accountability for ensuring documentation management for clients.
• Compliance with all company policies, procedures, and standards.
• Other related responsibilities as assigned.Requirements
  • An associate or bachelor's degree in computer science or related field, plus 10+ years of IT experience, including 5+ years of experience in a Technical Account Manager, Senior IT Manager, IT Director, or equivalent position.
  • 7 years of full-time (or equivalent) of system administration experience in the installation, configuration, troubleshooting, repair, maintenance, upgrades, backups and performance monitoring of multi-segmented networks and complex operating systems.
  • Prior experience implementing and supporting a wide variety of enterprise technologies and services.
  • Demonstrated ability to provide both strategic direction and operational support to clients and team members.
  • Strong organizational and technical problem-solving skills.
  • Excellent oral and written English communication skills, including strong presentation and relationship-building skills.
  • High proficiency across the Microsoft stack (including Azure, Office365, Active Directory, Exchange, etc.) is required.
  • Expert- or Architecture-level Microsoft certifications are required.
  • Strong proficiency in other virtualization technologies, including AWS, Google Cloud, VMware, Hyper-V, etc.
  • Advanced troubleshooting skills in a Windows environment.Physical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations.Shift + Availability: Your normal workweek will be Monday through Friday, with hours to be agreed upon based on Company needs.Base Wage Range: $120,000 to $160,000 per year.
    • PTO - earn up to 10 vacation days in year 1; 15 days in year 2; and 20 days in years 3+
    • 40 hours of Sick Time per calendar year.
    • 401k - Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions.
    • Medical, Dental, Vision - Managed Solution pays 80% of the employee cost on the base plan.Inclusion & Equal opportunity employment:We are an equal opportunity employer committed to Diversity, Inclusion & Belonging.Application Information and Hiring Timeline:The initial application window will be through February 28, 2025.
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Keywords: Shelby American, Inc., San Diego , Enterprise Technical Account Manager (MSP), Executive , San Diego, California