Service & Engagement Team Leader- (San Diego, CA)

Company: Roundel
Location: San Diego
Posted on: March 28, 2025

Job Description:

Service & Engagement Team Leader - (San Diego, CA)Service & Engagement Team Leader - (San Diego, CA)Apply locations 17170 Camino Del Sur, San Diego, CA 92127-4166Pay range per hour is $25.00 - $42.50. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.ALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.ALL ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty.As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates and Service Advocates who strive to exceed guest service expectations.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors.
• Quickly respond to any concerns with a guest's shopping experience.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Work a schedule that aligns to guest and business needs.
• Support and enable team members to deliver pick up and drive up orders efficiently and accurately.
• Demonstrate a culture of ethical conduct and compliance.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors.
• Model creating a welcoming experience by greeting guests.
• Demonstrate how to engage with guests when assistance is needed.
• Lead by thanking guests and let them know we're happy they chose to shop at Target.
• Support merchandise protection strategies across the total store.
• Address all store emergency and compliance needs.
• All other duties based on business needs.WHAT WE ARE LOOKING FORThis may be the right job for you if:
  • You enjoy interacting and helping others.
  • You thrive in a fast-moving, highly active and physically demanding role.
  • You are open to working a flexible work schedule with varying hours, days or shifts.But, there are a few skills you should have from the get-go:
    • High school diploma or equivalent.
    • Must be at least 18 years of age or older.
    • Previous retail experience preferred, but not required.
    • Ability to communicate on multiple frequency devices and operate technology equipment.
    • Welcoming and helpful attitude.
    • Effective communication skills.
    • Capability to remain focused in a fast-paced environment.We care about our teams, so we want to make sure we are clear on a few more basics that we expect:
      • Access all areas of the building to respond to guest or team member issues.
      • Accurately handle cash register operations and cash transactions.
      • Scan, handle and move merchandise efficiently and safely.
      • Climb up and down ladders as needed.
      • Flexible work schedule and reliable attendance necessary.Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_CAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws.About UsTarget is one of the world's most recognized brands and one of America's leading retailers. We make Target our guests' preferred shopping destination by offering outstanding value, inspiration, innovation, and an exceptional guest experience.
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Keywords: Roundel, San Diego , Service & Engagement Team Leader- (San Diego, CA), Hospitality & Tourism , San Diego, California